Strategic Therapeutic Solutions, LLC ("STS", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use and protect information when you visit stshealing.com (the "Website") or contact us through it.
This policy covers the Website only. Once you become a client, your health information is protected by our HIPAA Notice of Privacy Practices, which explains your rights in detail.
If you are in crisis, do not use the Website's forms. Call or text 988, call 911, or go to your nearest emergency room. Our forms are not monitored around the clock.
1. Information we collect
Information you give us
When you request an appointment, ask for a callback, check your insurance, contact us or apply for a job, we may collect:
- Your name, phone number and email address
- The service you are interested in and the best time to reach you
- The name of your insurance carrier (we do not ask for member numbers on the Website)
- Any message you choose to include
- For job applications: your resume, cover letter and work history
Please do not include medical details, diagnoses or medication information in Website forms. We will discuss those with you privately by phone or in person.
Information collected automatically
Like most websites, we use cookies and similar technologies to understand how the Website is used and to improve it. This may include your browser type, device, pages visited, time spent on pages and the general area you are browsing from. We use tools such as Google Analytics and Google Tag Manager for this purpose.
We never send what you type into a form to analytics or advertising tools. Tracking records only that a form was submitted or a button was clicked, not your name, contact details or message.
2. How we use your information
- To respond to your enquiry and schedule appointments
- To check your insurance benefits when you ask us to
- To review job applications
- To operate, secure and improve the Website
- To measure how well our Website and advertising work, using information that does not identify you
- To meet our legal and regulatory obligations
3. How we contact you
By submitting a form, you agree that STS may contact you by phone, text message or email about your enquiry. Message and data rates may apply. You can ask us to stop contacting you at any time by replying STOP to a text, by telling us on a call, or by emailing connect@stshealing.com.
4. How we share information
We do not sell your personal information, and we do not share it for advertising purposes. We share information only:
- With service providers who help us run the Website and our practice, such as our website host, email provider and form tools. They may use the information only to provide services to us.
- When required by law, court order or to protect someone’s safety
- With your permission
5. How we protect information
Enquiries submitted through the Website are encrypted in transit and stored in a secure, password protected area with two factor authentication. Access is limited to authorized STS staff and our website support team. No method of storing or sending information online is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information.
6. How long we keep information
We keep Website enquiries only as long as needed to respond to you, provide services, meet legal requirements and resolve any disputes. Job applications are kept for [period, for example 12 months] unless you ask us to delete them sooner.
7. Your choices
- You can ask us to access, correct or delete the information you submitted through the Website by emailing connect@stshealing.com.
- You can set your browser to refuse cookies. Some parts of the Website may not work as well if you do.
- You can opt out of Google Analytics using Google’s browser add on, available at tools.google.com/dlpage/gaoptout.
8. Age requirement
STS provides services to adults 18 and over. The Website is not intended for children, and we do not knowingly collect information from anyone under 18. If you believe a child has submitted information, please contact us and we will delete it.
9. Links to other websites
The Website may link to other sites, such as crisis resources or insurance companies. We are not responsible for the privacy practices of those sites.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed.
11. Contact us
Strategic Therapeutic Solutions, LLC, 8303 Southwest Freeway, Suite 100, Houston, TX 77074. Phone: (713) 485 4207. Email: connect@stshealing.com.